Fast clarity, practical execution
No bloated discovery phases. We identify the real problems and start solving them—fast.
Operations strategy
Process optimization
Tech stack setup
Team workflows
Reporting dashboards
OPERATIONS & SYSTEMS CONSULTING
Turn Operational Chaos Into Systems That Scale
I help founder-led businesses turn operational chaos into scalable systems so the business stops depending on them.
If this feels uncomfortably familiar…
You're not alone. These are the exact problems I help solve.
✔ You're the only one who knows how things work
✔ Your team keeps asking "where do I find that?"
✔ You're running reports manually every week
✔ Tech tools aren't talking to each other
✔ Growth feels like more chaos, not more clarity
Simple process
A clear path from operational chaos to scalable systems.
01
Discovery Call
A focused 20–30 minute conversation to understand what’s not working, what you need visibility into, and whether a WrightOps™ Audit makes sense.
02
Operations Audit
A structured review of your systems, workflows, tools, and decision flow. You’ll receive a clear, prioritized roadmap showing what to fix, what to simplify, and what actually matters next.
03
Choose Your Path
Some clients implement with me. Others take the roadmap and execute internally. Ongoing support is available if you want continued oversight once systems are in place.
The GAS Method
A simple framework for building operational leverage.
What Changes After We Work Together
Your team stops relying on you to keep things moving
Workflows are documented and repeatable
Reporting becomes automatic instead of manual
Tools and systems actually talk to each other
Your team knows who owns what
Leadership meetings focus on decisions, not confusion
You stop being the operational bottleneck
Most businesses don’t need more tools.
They need the systems and accountability that make those tools actually work.
Systems Audit
Ways to work together
Every engagement is scoped to your business size and complexity. No rigid packages. No unnecessary work.
The starting point for every engagement.
A focused audit to identify where priorities, systems, or execution are breaking down — and what to fix first.
What you get
Current-state systems review
Workflow and decision-flow assessment
Tool and reporting evaluation
Clear priorities and next steps
Implementation is optional.
Systems Implementation
Hands-on support to install what your audit uncovered.
I help you clean up systems, build sustainable workflows, and create execution rhythms your team can actually follow.
Common focus areas
Process documentation and cleanup
Tool configuration and integrations
Reporting and dashboards
Team handoff and training
Scoped based on your audit.
Ongoing Support
(Optional)
Light operational oversight once systems are in place.
Ideal for businesses that want continuity without hiring a full-time operator.
Includes
Ongoing system refinement
Priority tracking and follow-through
Reporting oversight
Operational guidance as the business grows
Available as a flexible retainer.
ADD-ON SERVICES
Optional CRM & Automation Support
Optional enhancements available alongside any core engagement. These are designed specifically for real estate businesses.
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A deep review of your current CRM setup — removing duplicates, fixing workflows, and organizing contacts for clarity.
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Fresh CRM configuration with proven templates, automations, and pipelines tailored to your business.
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Continued CRM support to keep your data clean, workflows running, and nothing slipping through.
Hi, I’m Erica
Fractional COO & Systems Strategist
COO and operations leader supporting teams across real estate, lending, and investment companies managing 100+ agents and 90+ real estate units.
I've spent over a decade helping founder-led businesses go from "constantly firefighting" to "actually running smoothly."
My approach is simple: identify what's broken, fix it fast, and hand you systems that don't need constant babysitting. No fluff, no lengthy discovery phases—just practical solutions that work.
Whether you need ongoing operational leadership or a focused sprint to solve a specific problem, I'll help you build the infrastructure your business needs to scale without the chaos.
Our Previous Clients
As Seen On.
Podcast appearances | Founder interviews | Operational leadership discussions
Ready to Fix the Systems Slowing Your Business Down?
Let's talk about what's not working and how to fix it. Book a 30-minute discovery call—no pressure, just clarity.